CANCELLATION & REFUNDS

1. Order Cancellation

Before Production

• Orders can be cancelled within 24 hours of placement for a full refund
• No cancellation fees apply during this period
• Contact us immediately to request cancellation

During Production

• Once production begins, cancellation may incur a 25-50% fee
• Custom orders cannot be cancelled once production starts
• Fee depends on production stage and materials used

After Shipping

Orders cannot be cancelled once shipped. Please refer to our return policy below.

2. Return Policy

Return Eligibility

Products may be returned within 30 days of delivery if they meet the following conditions:

• Product is unused and in original condition
• All original packaging and documentation included
• No signs of damage from misuse or mishandling
• Return authorization obtained from customer service

Non-Returnable Items

• Custom-made or personalized products
• Items damaged due to customer negligence
• Products returned after 30 days
• Sale or clearance items (unless defective)

3. Refund Process

Refund Timeline

• Refunds are processed within 5-7 business days of receiving the return
• Original payment method will be credited
• Bank processing may take additional 3-5 business days
• Email confirmation sent when refund is processed

Refund Amount

• Full refund for defective or damaged products
• Original shipping costs are non-refundable (unless our error)
• Return shipping costs are customer's responsibility
• Restocking fee may apply for certain items (15-20%)

4. Exchanges

We offer exchanges for:

• Products with manufacturing defects
• Incorrect items shipped
• Damaged products during shipping
• Size or color variations (subject to availability)

Exchange requests must be made within 30 days of delivery. We'll cover shipping costs for exchanges due to our error.

5. Damaged or Defective Products

Reporting Damage

• Report damage within 48 hours of delivery
• Provide photos of the damaged product and packaging
• Keep all original packaging materials
• Do not discard any items until claim is resolved

Resolution Options

• Full replacement at no additional cost
• Full refund including original shipping
• Partial refund for minor cosmetic issues
• Repair service where applicable

6. How to Initiate a Return

1. Contact our customer service team via email or contact form
2. Provide order number and reason for return
3. Wait for return authorization and instructions
4. Package item securely with all original materials
5. Ship to the provided return address
6. Provide tracking information for your records

7. Special Circumstances

International Returns

• Customer responsible for return shipping and customs fees
• Extended processing time may apply
• Refunds issued in original currency

Gift Returns

Gift recipients may exchange items for store credit. Original purchaser will be notified of return requests.

8. Contact Information

For questions about cancellations, returns, or refunds, please contact our customer service team. We're committed to resolving any issues promptly and fairly.